Product
VehicleDesk turns your Shopmonkey records into today's jobs, prepared conversations, and recovered revenue. Seven connected systems cover the board, the follow-ups, deferred work, communications, parts costs, the weekly close, and reporting.
How it works
Records sync from Shopmonkey, land on boards and queues with their context, and reach the person who acts. Every outcome stays on the record and rolls into the weekly close.
Customers, vehicles, repair orders, services, and payments sync from Shopmonkey. The day starts from real shop history.
Every record lands with its customer, vehicle, service, and workflow context on one screen instead of across separate lists.
Owners open the command view. Advisors open queues with the customer, the value, and a talk track already attached.
Staff make the call, send the consent-checked message, schedule the work, or move the repair order to its next stage.
Outcomes, notes, tasks, and stage changes stay on the customer and the job, so the whole shop continues the work.
Revenue, visits, repair orders, and parts costs roll into dashboards that reconcile with the weekly close.
Seven connected systems
Each system is a working screen with one job. Together they run the shop day from the morning dashboard through recovery, communications, reporting, and the data behind every decision.
01 / Daily operations
The owner dashboard opens the morning with workload, recovery value, and follow-up. The Today board, the repair-order board, appointments, and parts costs keep every job moving with the customer and vehicle attached.
02 / Relationships
Customer and vehicle profiles hold people, vehicles, service episodes, payments, mileage, appointments, notes, and the maintenance roadmap in one workspace. Every next step starts from that history.
03 / Recovery
Deferred services, the opportunity call queue, and the inactive-customer workspace bring revenue back onto the schedule. Timing rules, call preparation, tasks, and recorded outcomes stay on the record behind each conversation.
04 / Communications
SMS and email conversations sit beside the customer record with templates, drafts, audiences, and journeys in the same workspace. Every message is consent-checked before it sends.
05 / Reporting
Owners see workload, revenue, visits, and repair-order activity by range and source. The figures reconcile with the weekly close, so every decision rests on the numbers the shop closes on.
06 / Data confidence
Sync Health shows import freshness, coverage, mappings, and duplicates before a queue or report depends on the record. Data-quality findings keep the shop's records clean.
07 / Team
Team roles, sessions, shop settings, consent policy, and audited access live in their own space. Owners control who sees what without touching customer-facing work.
Shopmonkey
Your repair history, invoices, and payments stay in Shopmonkey. VehicleDesk syncs them and runs the customer side of the shop on top.
Source, operating layer, and outcome
Source
The shop system keeps the repair record.
Operating layer
VehicleDesk runs the customer side of the day on those records.
Outcome
The shop sees the results on the schedule and in the close.
Next step
A walkthrough of the seven systems on your workflow: the Today board, deferred recovery, customer profiles, consent-checked messaging, parts costs, and the weekly close.