Shopmonkey integration
Authorize the connection and customers, vehicles, repair orders, invoices, payments, services, parts, and workflow statuses sync into VehicleDesk. Webhooks plus continuous polling keep every record current. Shopmonkey stays the system of record. VehicleDesk runs the day.
One connection. The whole shop's history in VehicleDesk, current all day.
Data flow
Shopmonkey records move through the official API and signed webhooks into the shop's own VehicleDesk tenant, then into the screens staff run all day.
Customers, vehicles, repair orders, invoices, payments, services, parts, and workflow statuses sync through the official Shopmonkey API and signed webhooks into the shop's tenant. Webhooks plus continuous polling keep every record current.
In the product
Customer profiles, the repair-order board, and parts costs all run on synced Shopmonkey records.
Customers
Staff open the customer and every vehicle, service line, and payment VehicleDesk synced from Shopmonkey. The Shopmonkey ID keeps every record linked.
Repair orders
The board shows every active repair order by stage with customer, vehicle, value, and service lines on the card. Workflow statuses sync from Shopmonkey. Notes, next steps, and outcomes live in VehicleDesk.
Parts costs
Vendor invoices, returns, cores, and credits attach to the synced repair order. Parts costs reconcile against what was billed at the weekly close.
System of record
Shopmonkey stays the system of record for repair and financial records. VehicleDesk runs the shop's day on top of it.
What each system holds after a shop connects
Shopmonkey keeps
Customers, vehicles, repair orders, estimates, invoices, and payments live in Shopmonkey and sync into VehicleDesk.
VehicleDesk runs
Everything the customer side of the shop needs runs here on the synced records.
Sync coverage
Every row follows the live sync. Appointments, follow-ups, and staff workflow are created in VehicleDesk on the synced customer and vehicle.
Sync coverage by record type
| Capability | What syncs into VehicleDesk | System of record |
|---|---|---|
| Customers | Imported customer record with contact details and history | Shopmonkey source customer |
| Vehicles | Imported vehicle record with year, make, model, and mileage | Shopmonkey source vehicle |
| Services, parts, labor, and tires | Imported from the order service endpoint, including parts, labor, and tires | Shopmonkey source order lines |
| Estimates | Imported estimate status and number on the repair order | Shopmonkey source estimate |
| Invoices | Imported invoice record with billed totals | Shopmonkey source invoice |
| Payments | Imported payment record, live through webhooks | Shopmonkey source payment |
| Inspections | Imported signed-event snapshots; not a full historical pull | Shopmonkey source inspection |
| Appointments | Created in VehicleDesk | VehicleDesk local scheduling and request-to-book |
| Repair orders | Imported repair-order context and workflow status | Shopmonkey source repair order |
| Follow-up notes and tasks | Created in VehicleDesk | VehicleDesk local state |
| Staff workflow | Created in VehicleDesk: notes, tasks, reminders, deferred and opportunity state | Shopmonkey is not the operator of local recovery |
| Credentials | Encrypted server-side; never shown as proof | Provider-owned secrets |
| Sync Health | Freshness, quota, and failure evidence | VehicleDesk operational record |
Reliability
The connection is a production sync with call budgets, signed webhooks, distinct failure states, and freshness you read at a glance.
Scheduled jobs poll Shopmonkey on explicit call budgets. The sync stays inside the provider's limits and keeps running all day.
Signed Shopmonkey events land in a queued, replay-safe path. A pump runs every five minutes to process events and hydrate the affected orders.
Sync Health shows last success, webhook state, and quota. Budget limits, provider errors, and stale data each show as their own state, so you always know the numbers are current.
API keys are provider-owned secrets. They stay server-side, encrypted, and destination-bound, and are never shown as proof. Rotating a key never exposes the stored value.
A shop administrator authorizes access. VehicleDesk onboarding confirms scope, runs the first sync, and checks data quality before the team goes live.
One click in Sync Health runs a sync on demand. The result and any warnings show on the same screen.
Book a demo
We connect a demo shop, show the sync land, and run the board it powers.