The operating platform for independent auto repair shops
VehicleDesk turns your Shopmonkey records into today's jobs, prepared conversations, and recovered revenue. Owners see the whole shop and advisors work the next action.
Connected to Shopmonkey · Built and run inside a working shop · Consent-checked messaging
The working idea
Your shop already keeps the records in Shopmonkey. VehicleDesk turns them into today's jobs, prepared conversations, and recovered revenue.
The Today board lists every scheduled follow-up and open job. Advisors start with a name, a vehicle, and a reason to call.
Open the Today boardDeclined services return as a pipeline with the dollar value attached. The shop sells the work it already recommended.
See deferred servicesCustomer, vehicle, and service history arrive on one screen. The conversation starts from the record, not from memory.
See customer profilesDashboards and reports reconcile with the weekly close. Data-quality checks keep the record current.
See reportingThe product
Open the day, move repair orders, recover deferred work, know the customer, stay in touch, and run on numbers that reconcile. Every screen keeps the customer, the vehicle, and the next action together.
01 / Today
The Today board puts scheduled follow-ups on an hourly timeline with unscheduled customer work in a searchable tray beside it. Advisors open the day knowing who to call, about which vehicle, and when.
02 / Repair orders and appointments
The repair-order board shows active work by stage with drag and quick view. Appointments sit on the same board, so the day stays connected from promise to pickup.
03 / Deferred work and opportunities
Deferred recommendations move through a four-stage pipeline from open review to scheduled work. Opportunity Hub serves one customer-ready call at a time with the value and a talk track attached.
04 / Customer and vehicle intelligence
Customer profiles group vehicles, service history, payments, notes, mileage, consent, and follow-up in one workspace. The next step starts from real history.
05 / Communications
The communications inbox keeps email and SMS beside the customer, vehicle, and work behind them. Every message is consent-checked before it sends.
06 / Reporting and data confidence
Dashboards collect revenue, visits, and repair-order activity in one place and reconcile with the weekly close. Data-quality checks flag stale or incomplete records before anyone relies on them.
How it works
Four steps from the records the shop already keeps to revenue on the schedule.
Customers, vehicles, repair orders, and payments sync from your Shopmonkey account. The picture starts full on day one.
Today's follow-ups, open repair orders, deferred work, and appointments land on boards and queues, ready when the doors open.
Advisors open the customer, the vehicle, and the service story on one screen, then make the call with a talk track in reach.
Declined work gets scheduled, messages go out consent-checked, and every outcome lands on the record and in the weekly close.
Built for the people running the shop
Owners get the shop picture. Advisors get prepared work. Both views read the same customer, vehicle, and repair-order records.
Owner view
The owner dashboard shows today's workload, recovery value, and follow-up in one view. Every figure opens to the customer, vehicle, or repair order behind it.
See the owner viewWorkload, recovery value, and follow-up on one command view.
Deferred work and open opportunities carry their dollar value until they are sold.
Dashboards, reports, parts costs, and the weekly close agree with each other.
Works with your shop system
Customers, vehicles, repair orders, and payments sync from your Shopmonkey account. VehicleDesk runs the board, the follow-ups, deferred work, communications, parts costs, the weekly close, and reporting on top of them.
Security and trust
Every shop works inside its own isolated tenant. Staff sign in with multi-factor authentication, access follows roles, integration credentials stay encrypted, and owners review audit activity and sync health whenever they want.
See how VehicleDesk protects your shopYour shop's records live in their own tenant. No other shop sees them.
Every staff sign-in uses multi-factor authentication on a protected session.
Shopmonkey credentials stay encrypted on the server and never reach the browser.
Owners, advisors, and staff each see exactly the work their role covers.
Every workflow action and import run stays on the audit trail for owners to review.
Import freshness and integration state are visible on one screen, so you always know the numbers are current.
Next step
A walkthrough of the operating day on your workflow: the Today board, deferred recovery, customer context, consent-checked messaging, and the weekly close.